How much does it cost to switch home internet provider in Italy?
Switching home internet provider in Italy costs EUR 21.99 to EUR 28 in the official tariffs checked: EUR 25.99 is iliad's standard price for recent fibre offers, while Vodafone lists EUR 28.
Verifiable answer
Switching home internet provider in Italy costs EUR 21.99 to EUR 28 in the official tariffs checked: EUR 25.99 is iliad's standard price for recent fibre offers, while Vodafone lists EUR 28.
- How much does it cost to switch home internet provider in Italy?
- €26 / fixed-line migration
- €22 – €28
- Italy
- 21 September 2026
- Confidence: High
- Migration or transfer charge published by the outgoing operator; Number portability where the procedure includes it; Co-ordinated technical handling between outgoing and new operator
- Monthly fee for the new tariff; Remaining modem or activation instalments; A new line where migration is not technically possible; Return or non-return of loaned equipment; Charges for definitive termination rather than migration
- Outgoing operator and tariff; Connection technology, such as FTTH, FTTC, FWA or ADSL; Linked mobile-line benefits; Remaining modem or activation instalments; Number portability and technical feasibility of migration
- 3 sources
Official price versus real cost
Official price
€26
/ fixed-line migration
Difference+€0 (+0%)
Real cost
€26
€22 – €28
The official EUR 25.99 figure is an iliad transfer tariff that was checked directly. The real cost can fall to EUR 21.99 with the linked mobile benefit or reach EUR 28 in the Vodafone tariff checked. It can also rise through remaining instalments or unreturned equipment, which are obligations under the old contract rather than the technical migration charge.
Short answer
The new provider starts migration using the code on the bill. There is no national fee: the old contract, connection technology and any remaining modem or activation instalments determine the final bill.
Changing home internet provider does not always mean closing one line and opening another. Where the fixed line is active, migration lets the customer move to a new operator and, if requested, keep the telephone number. AGCOM sets the process: the customer joins the new offer and provides a migration code, while the operators coordinate the transfer. Pricing is less intuitive. There is no single national fee, because the outgoing operator publishes the charge in its own contract terms and it can vary by tariff. In the official tariff pages checked for this guide, iliad lists EUR 21.99 or EUR 25.99 for fibre-line transfer depending on the fibre-plus-mobile benefit, while Vodafone lists EUR 28 for migration or termination. These are concrete official prices, not a market average. The final bill can be higher if the old contract has modem instalments or unpaid activation charges. Those are contractual obligations that survive the switch, rather than the technical price of migration itself.
What is included
- Migration or transfer charge published by the outgoing operator
- Number portability where the procedure includes it
- Co-ordinated technical handling between outgoing and new operator
What is not included
- Monthly fee for the new tariff
- Remaining modem or activation instalments
- A new line where migration is not technically possible
- Return or non-return of loaned equipment
- Charges for definitive termination rather than migration
How the price breaks down
| Item | Type | Frequency | Typical |
|---|---|---|---|
| iliad transfer with fibre-plus-mobile benefitAmount published by iliad for some fibre tariffs when the linked mobile benefit is active. | Optional | one-off | €22 |
| Standard iliad transferAmount published for recent iliad fibre tariffs where the mobile benefit does not apply. | Optional | one-off | €26 |
| Vodafone migrationDisconnection charge published by Vodafone when the line moves to another operator. | Optional | one-off | €28 |
What the price depends on
- Outgoing operator and tariff
- Connection technology, such as FTTH, FTTC, FWA or ADSL
- Linked mobile-line benefits
- Remaining modem or activation instalments
- Number portability and technical feasibility of migration
Hidden costs
- Remaining modem instalments can be charged even where migration costs less than EUR 30
- A wrong or incomplete migration code can turn the move into a slower case or a new connection
- A minimum-term tariff may recover discounts or activation contributions in addition to the transfer charge
- Not returning loaned equipment can create a separate charge
Three realistic scenarios
iliad with mobile benefit
€22
Line transfer for an iliad fibre tariff receiving the published fibre-plus-mobile benefit.
Standard iliad
€26
Transfer of a recent iliad fibre offer without the applicable mobile benefit.
Vodafone
€28
Migration of a Vodafone line to another provider at the published disconnection charge.
How to spend less
- Check the outgoing provider's withdrawal or migration section on your bill before ordering the new tariff.
- Give the new provider the migration code exactly as it appears on the bill and state that you want to keep the telephone number where relevant.
- Compare the migration charge with remaining modem instalments: they are separate items and the latter can cost more.
- Do not cancel the old provider yourself when you want a migration; the new-provider procedure protects continuity of service.
- Keep proof that you returned any loaned modem or equipment if the contract requires it.
Frequently asked questions
Do I have to cancel the old contract to switch internet provider?
No, if you want to migrate an active line. AGCOM says the customer joins the new provider and supplies the migration code. The operators co-ordinate the transfer and the old contract ends when the procedure is completed. A separate cancellation is relevant when you want to close the line permanently, not when you want to keep it with a new provider.
Does keeping a landline number cost extra when switching provider?
Number portability is part of migration when it is requested. The tariff sources used here publish the line-transfer charge, not a separate national portability supplement. Before joining, it is still sensible to check the offer summary to make sure the number is included in the migration request.
Why is the migration charge different between providers?
AGCOM regulates the right and process, but the charge is published by the operator in its contract and tariff documents. Technology, the age of the tariff, linked mobile discounts and withdrawal terms can differ. The guide therefore shows a range of official prices rather than creating a national average.
Are modem instalments included in the transfer charge?
Usually not. The migration charge is the item for closing or transferring the line. If the modem was bought in instalments or the contract recovers an activation contribution, remaining sums may be billed separately. Read the old contract before judging the saving from a new offer.
How long does fixed-line migration take?
AGCOM indicates typical technical times of around six to seven working days for activation and migration, and around three working days for number portability alone, counted from the new operator transmitting the request. Actual timing can depend on available technology and on the accuracy of the details supplied.
Sources and methodology
How we worked it out
We used AGCOM's migration and number-portability page to check the scope of the procedure and the purpose of the migration code. For prices, we opened two operator tariff pages: iliad lists EUR 21.99 or EUR 25.99 according to tariff and fibre-plus-mobile benefit, while Vodafone lists EUR 28 for migration to another operator or termination. The EUR 21.99-28 range reports those official amounts without calculating a mean or claiming a national tariff. The typical figure of EUR 25.99 is an actual standard iliad price, not an estimate. We exclude remaining modem instalments, discounts to be repaid, any new connection and the new tariff's monthly fee because they depend on an individual contract rather than being the stand-alone transfer charge.
Why this confidence level
Confidence is High for the process and published range: AGCOM regulates migration, while two operators publish official charges in the same tens-of-euros range. We do not present a single Italian tariff because the outgoing operator, tariff and remaining instalments change an individual's final cost.
Right to fixed-line migration and withdrawal charges only where contract conditions allow them
AGCOM - Recesso dal contratto, migrazione e portabilità del numero (opens in a new tab)
AGCOM · Regulator · Verified on 21 September 2026
The regulator's page was opened to check the process: the customer gives the migration code to the new operator, which coordinates the transfer and termination of the old contract. AGCOM distinguishes ordinary migration from free withdrawal after contract changes.
Authority5/5
Official iliad fibre transfer charge of EUR 21.99 or EUR 25.99 depending on the tariff and fibre-plus-mobile benefit
iliad - Trasparenza tecnica e tariffaria Internet Casa (opens in a new tab)
iliad Italia · Official tariff · Verified on 21 September 2026
The operator's tariff page was opened and checked. For iliad fibre tariffs it lists the disconnection or transfer-to-another-operator charge, with different amounts by tariff and fibre-plus-mobile benefit.
Authority4/5
Official Vodafone EUR 28 charge for migration to another operator or line termination
Vodafone - Internet Unlimited (opens in a new tab)
Vodafone Italia · Official tariff · Verified on 21 September 2026
The operator's page was opened as the second numerical check: it publishes a EUR 28 disconnection charge for migration or termination. This guide uses migration, not termination, as its scope.
Authority4/5
Revision history
First published on 2026-09-21 after directly checking AGCOM, iliad and Vodafone for process and tariff amounts.
- 21 September 2026
- 21 September 2026
- 21 January 2027
What did you actually pay?
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